Helios connects the guest-facing experience, hotel teams, service workflows, commercial signals and connected infrastructure in one configurable environment — shaped around each property's real operation and brand.
Helios is the core guest engagement and hotel operations layer. Maintenance and Housekeeping remain independent operational modules, so a hotel can start focused and expand without rebuilding the digital environment around it.
The connected layer between the guest journey, service delivery, communication and the commercial signals created throughout the stay.
Centralised issue reporting, assignment and tracking with history, priorities and management KPIs.
Live room status for housekeeping, supervisors and Reception, with timestamps and a clear view of arrival readiness.
The guest sees one branded experience. Hotel teams work through organised operational flows. Management sees demand, sentiment and commercial interest. Integrations and local infrastructure connect digital actions with the systems used inside the property.
One branded mobile environment for registration, stay information, services, orders, reservations, requests and feedback.
Realtime routing, permissions, statuses, operational notifications and history turn guest actions into organised service delivery.
Demand, service interest, guest sentiment, NPS and commercial behaviour can be viewed by property or across the hotel group.
PMS-ready integrations, APIs and local operational agents allow Helios to connect guest-facing flows with existing hotel systems and physical service points.
Most hotel technology solves one isolated task. Helios is designed around the connection between guest intent, service execution and management visibility — while still allowing each property to activate only the operational scope it actually needs.
Registration, orders, requests, communication, feedback and reservations do not stop at the guest interface. They continue into permissions, routing, statuses, notifications, operational history and reporting for the teams that must act on them.
Helios is not measured against one more hotel app. It is measured against the fragmented guest and operational tools a hotel can consolidate around one platform.Brand, content, languages, modules, catalogues, workflows and permissions are configured around each hotel or property.
Orders, requests, reservations and feedback enter live operational flows with ownership, status, history and visibility.
The platform is modular by property, allowing a controlled rollout while preserving one coherent guest, staff and management environment.
The presentation goes beyond features. It shows how each role's daily work changes and which outcomes can be measured.
Service demand, open requests, room readiness, delays and guest sentiment in one organised view.
Every task has a status, owner, timing and history. Teams know what comes first and what remains open.
Room service, spa, events and special occasions connect with targeted communication and measurable response.
Through a branded public URL, QR code or stay access, guests open the app without an app-store installation and find everything they need during their stay.
The active registration schema is shared across the guest journey and Reception operations. Dynamic questions, party-member scopes and special occasions stay consistent, while staff can still create an operational stay when online-only documents or non-essential guest data are not yet available.
Guests browse menus, prices, options and extras, build a cart and place an order. The team manages the workflow, availability and statuses live.
From simple room needs to birthday cakes, flowers, balloons and honeymoon experiences, Helios organises submission, routing and progress.
Treatments, options and packages, a dedicated spa cart and request flow, with availability, therapists, cabins and smart scheduling.
Guests discover events, see the date, time, venue, price and availability, and complete a reservation without leaving the guest portal.
Dynamic questionnaires, conditional questions, scores and comments are organised into reports that help management identify trends and teams act early.
Helios combines stay context, occasions and service interest so the hotel can communicate with greater relevance and follow the response from exposure to action. Where the property's network setup supports it, Wi-Fi can become an additional communication touchpoint.
With Helios and MikroTik, guest Wi-Fi moves beyond a password at Reception. Access, stay-linked credentials, Guest Passes and session visibility can be managed through one branded flow. Optional guest communication can be enabled where the property's network configuration and delivery conditions support it.
Guests can connect through a branded captive portal, stay credentials or a temporary Guest Pass. The Wi-Fi layer is primarily an access and session-management capability; compatible deployments may also use it as an additional guest communication touchpoint alongside the Guest PWA.
Property-specific captive portal, stay-linked access and temporary Guest Passes without turning Reception into a password help desk.
Different access profiles can control download/upload speed and the number of devices allowed for a stay or pass.
Where the network setup and delivery flow are compatible, Helios can use stay or device context for additional guest messaging. Availability is deployment-dependent and is not required for normal Internet access.
Hotel teams can work with authorised stays, Guest Passes and active sessions from the Helios operational view, while communication metrics are shown only for deployments where that delivery layer is enabled.
Helios handles the RADIUS and MikroTik layer behind the interface, while hotel teams work with guest access, profiles and sessions from one operational view. Wi-Fi-based guest messaging is an optional capability and depends on the property's compatible network setup.
Helios brings together the property's declared safety structure, current checked-in occupancy, official evacuation material, guest emergency responses and optional network evidence in a dedicated command environment. It supports trained hotel teams; it does not replace alarms, PA systems, emergency services, official procedures or verified human headcount.
The safety model is built from information explicitly provided by the property. Helios never guesses building geometry, floor relationships, neighbouring rooms or evacuation routes from room numbers.
Buildings, blocks, floors, safety areas and accommodation units can be mapped explicitly so the command view follows the property's real architecture.
Property-provided evacuation plans can be assigned to the exact room, suite, bungalow, villa or apartment and delivered only to the relevant checked-in stay.
Reviewed templates, incident updates and All Clear messages can reach eligible checked-in guests through the PWA and Web Push, with language fallback and an offline safety pack for previously synchronised material.
Guests can acknowledge an alert, declare themselves safe or request assistance. A stay-level response is operational evidence only; it is never treated as confirmation that every person in the room is safe.
Where supported controllers are integrated and access points are explicitly anchored by the property, Helios can combine current controller association with occupancy, guest declarations and RADIUS identity evidence to help prioritise inspection. Radio coverage can span nearby rooms, corridors, bungalows, public areas or other floors, so the signal is intentionally treated as uncertain.
Previously synchronised emergency copy and the exact assigned official evacuation asset can remain available when connectivity is lost.
Simulation and controlled live-guest drills support training without confusing a test with a real incident.
Critical activation controls use explicit confirmation, permissions, audit history and fresh 2FA step-up for sensitive actions.
Optional Push, realtime, RADIUS or controller layers can degrade without rolling back the authoritative emergency lifecycle.
Safety boundary: Helios is a supplementary operational and communication layer. It never replaces fire alarms, PA systems, emergency services, trained hotel procedures, official evacuation plans or verified human headcount.
Helios separates day-to-day service execution from central administration. Staff can receive secure, property-scoped access to the operational queues they need, while local printing connects digital workflows with the physical service points already used inside the hotel.
Each Staff Access link can be limited by property, module and lifecycle. The installed staff PWA can surface live operational queues and notifications without exposing the full administration environment.
Create, rotate, revoke or expire access independently, with raw tokens protected rather than stored as plain-text credentials.
Room Service and supported operational queues can use realtime updates and push notifications so staff do not need to keep refreshing a central admin screen.
Active links can be delivered through a property-branded email with enabled-module summary, expiry information and PWA installation guidance.
Operational actions can retain staff attribution and history, giving management a clearer record of who handled each workflow.
The Helios Print Agent runs locally on a hotel computer and connects approved printers with Helios workflows. Staff keep using kitchen, bar, Room Service or Reception printers while the platform handles routing, delivery status and operational visibility.
The presentation is not a generic sales demo. We select the modules relevant to you and test them through real operating scenarios, roles and needs from your property.
The multitenant model separates tenant and property, giving management a group-wide view while each hotel retains its own brand, content, users, modules and operational settings.
Consolidated reporting and property-performance comparison.
Separate branding, homepage, access policy, catalogues and active services.
Superadmin, platform, hotel admin, reception, F&B and custom permissions.
Activate only the modules each property needs without losing the shared foundation.
GROUP CONTROL
Helios can connect to a PMS and work with separate Maintenance and Housekeeping applications. Connections are designed only after real requirements and available APIs have been assessed.
Cloud API or secure local connector, depending on PMS capabilities. Data synchronisation with clear mappings, logs and rules.
View the dedicated page →A separate back-office app for issues, priorities, assignments, history and reception–maintenance collaboration.
View the dedicated page →Mobile room updates, attention states, timestamps and a reception view, with optional PMS and Helios integration.
View the dedicated page →The Windows Print Agent can connect approved local printers and operational stations with Helios, while secure pairing and status reporting remain centrally controlled.
See Staff Access & Print Agent →Hotel software holds operational and guest context, so access control cannot be treated as a cosmetic admin setting. Helios applies server-side permission boundaries, property scope, additional verification for sensitive actions and an audit layer designed around production use.
Tenant and property access is scoped server-side. Delegated administrators cannot create a role or assign access broader than their own effective permissions.
Critical actions can require fresh additional verification instead of relying only on a long-lived logged-in session.
Passwords, token hashes, recovery codes, private credentials and other sensitive values are protected or redacted from audit evidence rather than exposed as ordinary application data.
Operational changes can retain actor, scope, request context and before/after evidence, while rolled-back database actions do not create misleading successful audit records.
Permissions and operational views are evaluated against the active tenant and property scope, supporting groups without turning cross-property visibility into the default.
Health checks, service status, controlled release paths and deployment safeguards help teams distinguish an application issue from a degraded optional integration.
Implementation starts with a clear scope, is tested at a selected property and expands only when teams and data are ready.
We document the current workflow, users, delays and required integrations.
We configure the brand, property, modules, roles and content in a controlled pilot.
Role-based training, real-scenario testing and a gradual transition into daily operations.
We measure usage, timing, interest and conversions before expanding the scope to other properties.
Choose the area of the platform that matters to you. The presentation is organised around your role, property type and the problem you want to solve. Select directly from genuinely available dates and times.
30–45 minutes with a focused flow, not a generic product tour.
Real use cases for Helios Platform, Maintenance or Housekeeping.
Next steps with a pilot scope and clear integration boundaries.